Docket management, properly
The docket is the spine of a cargo business. Creation, amendment, consignor and consignee details, freight terms, status history — modelled on how despatch clerks actually work rather than on a generic CRM.
Client projectLogistics & Supply Chain2025
Express Cargo
Delivering India's Businesses, One Shipment at a Time.
A multi-modal logistics platform — a public booking and tracking site backed by an operations portal that manages dockets, consignments and live shipment status the way the cargo industry actually works.
- Docket creation, editing and lifecycle management built to industry practice
- Public consignment tracking from a single docket number
- Air, road, rail and e-commerce modes handled in one system
- Operations team runs the whole platform without developer involvement
Responsive websiteOperations portalDocket managementLive tracking
- Freight modes supported
- 4Freight modes supported
- Pincodes in the network
- 500+Pincodes in the network
- Docket, end to end
- 1Docket, end to end
On the web
What it looks like on screen
- express-cargo.in
Track Your Shipment is the first button on the page, because it is the thing most visitors came to do.
Capabilities
What it actually does
Live tracking on a public URL
A customer enters a docket number and sees where their consignment is and what happened to it, without an account, a login or a phone call to the branch.
Four modes, one workflow
Air, road, rail and e-commerce delivery differ in pricing, timing and paperwork but share a booking flow. The system holds the differences so the operator does not have to.
An operations portal, not a CMS
Bookings, status updates, branch and client records, and site content are all managed from one back office with role-appropriate access.
Express Cargo moves freight across India by air, road and rail — from same-city e-commerce drops to nationwide bulk shipments. They needed the digital half of that operation to be as dependable as the physical half.
Logistics software has a specific shape
Generic booking tools do not fit cargo. The unit of work is the docket, and it carries far more than an address: consignor and consignee, mode, number of packages, actual and charged weight, freight terms, declared value, insurance, branch of origin, and a status history that has to stay auditable.
Get the docket model wrong and every screen downstream fights it. So we started there and built outward.
What we built
A public-facing site that presents the four service lines — air cargo, road freight, rail cargo and e-commerce delivery — alongside coverage, process and client stories, plus a dedicated operations portal for the team who run the network day to day.
The customer side
- Track by docket number, with no login. The single most-used feature on any logistics site, so it sits in the header on every page and works on a phone with one bar of signal.
- Booking enquiries that capture mode, route and cargo type up front, so the first call back is a quote rather than a questionnaire.
- Service, coverage and process pages that answer the questions a freight buyer asks before they ask them.
The operations side
- Docket lifecycle — create, amend, dispatch, update status, deliver, close.
- Consignment status updates that publish straight to the public tracking page, so what the customer sees is what the branch just entered.
- Client, branch and rate records maintained in-house.
- Content control over the front site, from service copy to coverage areas.
How it is put together
Roles are separated — a branch operator sees their own dockets, an administrator sees the network. Status changes are recorded rather than overwritten, so a consignment’s history survives a dispute. Everything is designed to be usable on a mid-range Android phone at a loading dock, because that is where a lot of it is used.
The result
Express Cargo runs bookings, dockets and tracking on one system, and their customers answer “where is my shipment” for themselves.
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